Mercury Digital LLC Terms of  Service

Last Updated: 27 August  2026

Please read these Terms of Service (the “Terms”) carefully before using https://app.mdigi.net/ (the “Service”). By clicking “Start Free Trial,” “Sign Up,” or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

1.1“Service”: the cloud-based CRM marketing software and related support provided by Mercury Digital LLC.
1.2“You” or “Customer”: the individual or legal entity accepting these Terms.
1.3“User”: any natural-person account authorised by the Customer to access the Service.

2. Eligibility Statement

2.1You affirm that you are at least 18 years old and possess full legal capacity.
2.2If you are entering into these Terms on behalf of a legal entity, you represent that you are authorised to bind that entity.

3. Licence & Restrictions

3.1During the subscription term, Mercury grants you a non-exclusive, non-transferable, revocable licence to use the Service solely for your internal business purposes.
3.2Except as permitted by law, you shall not: (a) reverse-engineer, decompile, or otherwise attempt to obtain source code; (b) sublicense, rent, sell, or otherwise provide the Service to third parties; (c) use the Service for competitive analysis, copying, or performance

4. User Responsibilities

4.1Maintain true, complete, and up-to-date account information.
4.2Safeguard usernames and passwords; notify Mercury immediately of any unauthorised use.
4.3Refrain from distributing spam, malware, or illegal content via the Service.
4.4Comply with applicable data-protection, communication, and export-control laws.

5. Privacy & Data

5.1You retain all rights to Customer Data; Mercury processes such data only as necessary to provide the Service and in accordance with the Privacy Policy.
5.2You authorise Mercury to use de-identified, aggregated data for analytics and publication, provided no personally identifiable information is disclosed.
5.3If you authorise Mercury to read GA4 events in Google BigQuery, you confirm that you have lawful rights to do so and appoint Mercury as a data processor for the subscription term. Revoking access will disable related integrations.
5.4For CRM member data you upload, you warrant that you have provided all necessary notices and obtained consents. Mercury will process such data only under these Terms and in line with the security and deletion schedule described herein.

6.Subscription, Payment & Renewal

6.1 Fees are set per the selected plan and usage, and are billed in New Taiwan Dollars (NT$). All prices displayed on the subscription page are exclusive of tax unless otherwise stated.
6.2 Subscriptions are billed on a calendar-month cycle, anchored to the date the subscription is created. A monthly plan is charged on the same date each month, and an annual plan on the same date each year. Because month lengths differ, the actual length of a billing cycle ranges from 28 to 31 days. A downgrade, cancellation, or plan change does not move this date.
6.3 Upon registration, Starter-level access is granted for sixty (60) days, with the registration day counting as Day 1. No charge is made during this period. You may subscribe at any point during the trial; subscribing charges you immediately and ends the trial, and any remaining trial days are forfeited and cannot be restored. If no subscription is set up by the end of the trial, the account moves to view-only mode, under which viewing remains available but data uploads and new push campaigns are not permitted. Campaigns already scheduled before the trial ends will still be sent.
6.4 Subscriptions renew automatically at the start of each billing cycle unless cancelled in accordance with Section 6.13. If Mercury changes the price of a plan, the new price applies only to subscriptions created after that change; your subscription continues at the price applicable when you subscribed. Should Mercury change the price of an existing subscription, you will be notified by email in advance and the new price will take effect from your next billing cycle.
6.5 Except where required by applicable law, no refunds or chargebacks are provided for any plan during the subscription term. All changes to plan or access are handled either by applying credit to future invoices or by deferring the change to the next billing cycle, as set out in Sections 6.6 to 6.10.
6.6 An upgrade takes effect immediately. The billing cycle restarts from the date of the upgrade. The unused portion of the original plan — calculated from the amount actually paid, prorated by the days remaining in the current cycle — is applied against the cost of the new plan.
6.7 Where the amount applied under Section 6.6 exceeds the cost of the new plan, the difference is held as an account credit and applied automatically to subsequent invoices. Account credit may only be applied against future invoices for the Service. It cannot be withdrawn, transferred, or exchanged for cash.
6.8 A downgrade takes effect at the start of the next billing cycle. You retain full access to your original plan for the remainder of the cycle in which the downgrade is requested, and move to the new plan’s price and permissions only from the following cycle. Before the downgrade takes effect, you may cancel it or switch to an upgrade instead, in which case Section 6.6 applies.
6.9 Where a downgrade results in a dataset being suspended, the Service stops collecting data for that dataset from the effective date of the downgrade. Data that would otherwise have been collected during the suspension is permanently unavailable: restoring the dataset at a later date resumes collection from the date of restoration and does not recover the period during which the dataset was suspended. Data collected before the suspension is retained and remains viewable.
6.10 A monthly plan may be upgraded to an annual plan at any time, in which case Section 6.6 applies. An annual plan may not be switched to a monthly plan during its term. If such a switch is requested, the subscription will automatically move to the monthly plan and monthly price for the next billing period once the current term ends.
6.11 Add-ons are available on the Starter plan and above. Extra Projects and Extra Users are recurring monthly add-ons billed alongside the main plan, and add-ons purchased mid-cycle are prorated by the days remaining in that cycle. Email packs and AI Token packs are one-time purchases: they remain usable until consumed, are not reset monthly, and do not expire. Add-on packs are offered by plan tier and may only be purchased for the tier of your current plan.
6.12 Following a downgrade or cancellation, existing add-on balances are retained and remain usable until fully consumed. No new add-ons may be purchased on the Lite plan or while unsubscribed. This Section does not limit Mercury’s rights under Section 6.13 in respect of overdue accounts.
6.13 You may cancel your subscription at any time through the subscription settings. Cancellation takes effect at the end of the current billing cycle; you retain full access to your plan until that cycle ends, and no further charges are made thereafter. No refund is issued for the remainder of the cycle. Accounts more than thirty (30) days past due may be suspended or terminated, and data may be deleted.
6.14 LINE push messages are billed separately through your official LINE OA invoice. The plans described in this Section do not include LINE message delivery fees.

7. Intellectual Property

7.1The Service, its content, trademarks, technology, and derivative works are owned by Mercury or its licensors. No rights are granted except as expressly stated.

8. Service Modifications & Interruptions

8.1Mercury may modify, upgrade, suspend, or discontinue the Service at any time, but will use reasonable efforts to notify you in advance. Mercury is not liable for data loss or lost profits resulting from such actions.

9. Disclaimer of Warranties

9.1The Service is provided “as is” without warranty of any kind. Mercury does not warrant that the Service will be error-free, uninterrupted, or fit for a particular purpose. Mercury disclaims all liability for direct, indirect, incidental, or consequential damages arising from your use of the Service.

10. Limitation of Liability

10.1In no event shall Mercury’s total liability exceed the fees you paid during the current subscription period. Mercury is not liable for indirect, punitive, or incidental damages.

11. Governing Law & Jurisdiction

11.1These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles. The courts of San Francisco County, California shall have exclusive jurisdiction for disputes arising under these Terms.

12. Amendments

12.1Mercury may update these Terms at any time. Significant changes will be posted on the Site or notified via email or in-product message. Continued use of the Service constitutes acceptance of the revised Terms.

13. Contact

13.1Questions regarding these Terms or the Privacy Policy? Email service@mdigi.net.

Mercury Digital LLC Terms of Service